At GroBte Coffee, we value your satisfaction with our products and strive to provide a seamless shopping experience. Our Refund and Returns Policy is designed to address various scenarios, ensuring that you feel confident in your purchases.

**Refund Policy:**

In the unfortunate event that you receive a damaged, defective, or incorrect item, we request that you contact our customer service team within  7 days of receiving your order. We will promptly assess the situation and guide you through the return process. Depending on the circumstances, we will either arrange for a replacement to be shipped or issue a refund for the affected item.

If you have concerns about the quality of your purchase, we encourage you to reach out to us within 07 days of receiving your order. Our dedicated team will work closely with you to understand your specific concerns and explore appropriate solutions to ensure your satisfaction.

**Returns Policy:**

For instances where you wish to return unopened and unused products due to a change of mind or any other reason, you may initiate a return within 30 days of receiving your order. Please contact our customer service team, and we will provide clear guidance on the return process.

It is important to note that we are committed to addressing your concerns promptly and efficiently. We appreciate your cooperation in adhering to the outlined policies, which are crafted with the goal of providing a positive and satisfactory experience with our products. Should you have any questions or require further assistance, do not hesitate to contact us. Your satisfaction is our priority, and we look forward to assisting you in any way we can.